Return Policy

30 Day Return Policy
From the date of shipping you have 30 days to return the product for a full refund.  To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase and a brief note stating reason for return. 

Return Shipping 
To return your product, you should mail your product to:
MOSELY INFINITY LEVEL
321 Balsam Avenue
Sunnyvale California US 94085

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of original shipping will be deducted from your refund.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges 
We will replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at mosely@infinitylevel.com.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take a few days for your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mosely@infinitylevel.com and we'll verify the refund.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Any other questions not covered, please email us at mosely@infinitylevel.com.